Frequently Asked Questions
Frequently Asked Questions
As you prepare to join the EHS community, we want to make sure you have all the information you need. Here are the answers to commonly asked questions about our premier accommodations and student services. If you have a quick question that you do not see the answer to below, please email us at questions@studenthousing.org
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Q.
Who can live with EHS?
A.You must be a registered student or a student intern to be eligible for EHS housing.
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Q.
How much does it cost to live with EHS?
A.EHS has multiple residences available, with many different room types in each. All of our properties and room types are at a different price point, so speaking to one of our housing advisors is the best way to find out what would work best for your needs and budget. Keep in mind that rates are given by academic semester and are inclusive of all utilities, cable, internet, etc. Our housing advisors can be reached at 1-800-297-4694
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Q.
Can I use financial aid to pay for EHS housing?
A.You can speak with your school when applying for financial aid, and let them know that you will need funds for living expenses. Since financial aid is typically paid to you directly, it is up to you to determine how you would like to use those funds.
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Q.
What are the dates I can book?
A.EHS books all reservations by the semester. Current semester dates can be found on each residence page. Go to the residence you are interested in, and look for the "Semester Guide" listed on the right hand side.
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Q.
Can I book for dates outside of the published semester dates?
A.It is sometimes possible for us to accomodate early arrivals and/or late departures at an additional cost. Approvals are dependant on which residence you are booking, as well as availability. Please apply and we will do our best to accomodate your request.
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Q.
Does EHS offer short term (daily, weekly, etc.) accommodations?
A.We do not offer daily or weekly reservations. In the unlikely event that we are not at full capacity by the begining of the current semester, we will sometimes offer monthly reservations. Please apply and we will try to accomodate you.
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Q.
What do I have to pay when submitting my application?
A.When applying for a Summer reservation,
we require 100% of the room fee + the membership fee ($250 if you are a new resident, $125 if you are a returning resident).
When applying for a Fall, Spring, 9-month or 12-month reservation,
please call 1-800-385-1689 and speak to a Housing Advisor for payment options.
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Q.
What forms of payment are accepted?
A.We accept MasterCard, Visa and American Express. Please fill out an application or make a credit card payment over the phone at 800-297-4694 or 212-977-9099.
You may also pay with with a Money Order, Certified Check or Traveler’s Check made out to Educational Housing Services, Inc. Please note that EHS does not accept personal checks.
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Q.
What is the cancellation policy?
A.To ensure the safety and integrity of your reservation, all cancellations must be received in writing with a signature. The cancellation deadline for the fall semester is July 15th. The cancellation deadline for the spring semester is November 15th. The cancellation deadline for the summer semester is April 15th. A cancellation request received prior to the EHS cancellation deadline will result in a 100% refund of the license fee. A cancellation request received after the EHS cancellation deadline will result in no refund. The $250 membership fee is non-refundable, except in cases in which the application is not accepted. All refunds take 8-10 weeks to process and will be mailed to your permanent address in the form of a check. Refunds are not issued via credit card.
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Q.
Is there a way to room with a person whom I already know, or is the rooming random?
A.Absolutely! If you would like to room with a friend, you must BOTH make a reservation in the same building and room type. When booking you will bothalso need to let your Housing Advisors know you’d like to room together. Students under a school contract need to speak with their school regarding roommate selection.
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Q.
Can I receive packages at the residence before check-in?
A.No. If you have not checked in yet all packages received for you will be returned to sender. -
Q.
What is the check-in procedure?
A.You will receive details from the Student Life department via email at least 2 weeks prior to check-in with all relevant information. The entire check-in process only takes a few minutes. When you arrive at the residence on your assigned check-in day, you will need to show identification.
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Q.
Are bed linens provided?
A.No. Please go to the residence you are interested in and look for the "Residence Guide" located on the right hand side. This guide will tell you your mattress size and other relevant information about your new building. This guide will also give you details on what else to bring, and not to bring.
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Q.
Are there kitchen facilities in the residences?
A.Yes. All of our residences have communal kitchen facilities. The 1760 Third Avenue Residence has some rooms available with kitchens in-suite.
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Q.
Can I have family or friends visit me at the residence?
A.Can I have guests visit me at the residence?
Yes, provided that there is no unreasonable interference with the rights of a roommate and the following guidelines:
Short Term Guests:
A resident may have a maximum of two (2) short-term guests (i.e. who stay for a few hours but not overnight) at a time–check with each building's Residence Guide for regulated hours.
Overnight Guests:
Residents can have overnight guests (guests who stay for longer than a few hours and/or sleeps in the room overnight) after 12am (may vary per building)—check with each building's Residence Guides for regulated hours and overnight fees. Please note that there is a $5.00 fee and you will be required to complete and submit an Overnight Guest form 24 hours in advance.
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Q.
Does EHS allow pets?
A.No. EHS does not allow pets of any kind.
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Q.
Who do I go to if I have any questions?
A.After you make a reservation, you will get an email from the Residence Director of the residence. You will be able to ask them questions directly.
If you have a question about a new reservation, please contact your Housing Advisor at (800) 297-4694 or by e-mail.
