Mail & Deliveries

Procedures

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Mail & Deliveries

Residents will be given a mailbox key after returning their Room Condition Report (given to residents during check-in). Large envelopes or mail that doesn’t fit in the mailboxes will be scanned into our package system and you will receive a notification email to the address you provided upon check-in.

The mail room is located in the lobby next to the mailboxes. Your package will be available to pick up from the Mail Room the first fifteen minutes of every hour during EHS Student Life Office business hours (working hours are posted outside of the Mail Room). You will receive an email If you are having problems receiving our confirmation emails please check your junk/spam folder or confirm that we have the correct email address.

We kindly request that you do not ship any packages before your arrival, unfortunately, we do not have enough storage space to hold boxes for one more than one business day.

We do not recommend receiving valuable items through mail but if you must, please send them through a mail courier service that provides tracking numbers. EHS nor its employees are responsible for any missing/lost/stolen packages. Further, EHS is not responsible for refund of the items enclosed in packages.  

SENDING MAIL/PACKAGES

If you schedule a mail carrier like UPS, USPS or FedEx to pick up any of your packages, you must be present. We are unable to hold any packages that are scheduled to be picked up. If any boxes are found without supervision the items in these boxes will be donated.

DELIVERY SERVICES

All residents must pick up their food, laundry, and other deliveries in the lobby. Do not ask an EHS staff person or any building staff person to provide this service for you. Please make sure you give all delivery personnel your contact information.

Need to get in touch?

Tell us a little about yourself, and we’ll connect you with a member of our team who can help. Don’t forget to check our FAQ page for quick answers to our most popular questions.

Personal Information

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Would you prefer to speak over the phone? Give us a call at 1-800-297-4694.

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Someone from our team will be in touch shortly. In the meantime, take a look at our FAQ page to learn more about living in NYC with EHS.

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