Maintenance & Repairs

Procedures

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Maintenance & Repairs

If your room or the provided equipment and furnishings require any repair or maintenance please do not attempt to repair it yourself.

General maintenance and routine repairs (such as a plumbing, electrical, or furniture/appliance maintenance, etc.) are performed without charge to residents. We encourage you to report damage immediately. Neglecting to report a problem (leaky faucet, water damage, etc.), could lead to further and more complicated problems.

Emergency repairs include major leaks and flooding, inoperative door locks and any problem that endangers property or safety. In case of an emergency; contact the EHS Student Life Office, Resident Advisor on duty or Security immediately.

Residents are not permitted to paint or make any alterations to their rooms. If you damage anything, you will have to repay the building for the cost of repairs (or replacements). EHS cannot service or repair any furnishings or equipment provided by residents.

Do not put any nails, screws, hooks or sticky substances in/on the wall. You will be responsible for any damage caused to the room. For safety reasons, do not try to clean the outside surface of your windows. Do not sit on ledges or lean out windows, this is for your own safety! Do not put anything on top of radiators or on window sills - a small potted plant that falls out a window could potentially injure a pedestrian. Never attempt to exit through windows. 

For more information on maintenance and damages visit our Code of Conduct.
 
REPORTING A MAINTENANCE ISSUE

Option 1:
Go to www.studenthousing.org/repairs and complete the repair request form. 

Option 2:
If you are unable to submit your work order online please visit the EHS Student Life Office or email us at [email protected]. You can also call us at 212-600-5000.

HOW TO REQUEST A REPAIR WITH OUR ONLINE FORM
1.    Go to www.studenthousing.org/repairs 
2.    On the repairs form page please complete the required information (in red). 

  • In requestor name, please enter your name (resident).
  • Enter your preferred phone number and email (we will use these to communicate any updates we have in regards to the request).
  • Select your building.
  • Select your room number.

3.    Under the Action Requested section, enter what you are requesting. Please be very specific (frequency, how it’s happening, etc.)
4.    Click Submit

After you click submit you will receive an email confirmation with a tracking number for your repair request. Keep this number for your records in case you wish to follow up. Create a separate repair request for each maintenance issue in your room. Do NOT place multiple problems in one request. 

Once the repair has been closed you will receive an email notification, if you continue to experience problems please do not hesitate to email us at [email protected]

EXTERMINATION PROCEDURES
In order to protect the general health and safety of all our residents the following guidelines must be followed. There is an exterminator who performs weekly maintenance in common areas. If you find that you need to utilize this service, please complete submit a repair request (click here for instructions). 

EXTERMINATOR RECOMMENDATIONS
Please keep your room free of debris and keep all food in sealed containers to help prevent a bug problem. We highly recommends that all unused boxes and plastic bags are properly disposed. Do not leave either item on the floor as this creates a breeding ground for unwanted insects and pests. The exterminator has been instructed to inform us of any rooms that violate these guidelines and a note to document such violations will be submitted to you. You will be given 24 hours to correct all noted violations and a post inspection will follow.

BED BUGS
In the past few years, there has been a resurgence of reports of bed bugs in New York City – with complaints from luxury apartments, 5-star hotels, popular clothing stores, subway and theatres among them. We recognize the responsibility to investigate every report, take all possible precautions to prevent the spread of an infestation, and to eradicate any confirmed problems. Educational Housing Services is committed to an effective and efficient response to residents who suspect they may have bed bugs. 

Bed bugs are a serious community issue, and all residents are expected to comply with all instructions given to them immediately once bed bugs have been confirmed in their room. Visit the New York Department of Health and Mental Hygiene for more information on bed bugs.

Guidelines
For the safety and comfort of all residents living in the residence, our staff will adhere to the following guidelines:

  • As soon as a resident suspects that they may have bed bugs, they should stop by the Student Life Office, contact us by email at [email protected] or call us at 212-600-5000 to report.
  • We will contact our designated exterminator who will perform a thorough inspection of the room in question (We work with licensed exterminators). Should a resident notify us on a weekend or holiday day, the exterminator will check the room the next business day. Residents who report suspected bed bugs will not be granted a room or furniture change. This is crucial so that we can prevent the spread of bed bugs if they are found to be in the resident’s room and belongings.
  • Residents may not, at any time, deny Educational Housing Services staff to access to their room.
  • If the exterminator finds that there are no evidence of bed bugs present in the room, then no further action will be taken. The resident will be asked to continue monitoring their living space, and to notify us immediately if there are further problems. It is crucial the resident remains in their own room to prevent contamination of other rooms.
  • If the exterminator concludes that bed bugs are present in the room we will provide the affected resident(s) with a detailed list of instructions for the removal and laundering of their personal items. EHS will not cover the cost of anything a resident needs to wash and/or dry clean, or have laundered by an outside vendor.
  • Only the approved EHS exterminator can confirm or deny the presence of bed bugs – not a resident, doctor or any outside person.

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Would you prefer to speak over the phone? Give us a call at 1-800-297-4694.

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