Join our team

• Minimum three years in student residence life or hotel hospitality management experience.
• Experience working in a facilities support/operations setting.
• Master’s Degree in a college student personnel, counseling or related field preferred.
• Availability to live in an EHS facility, in a collegiate student environment and to serve on an on-call 24 emergency rotation.
• Knowledge of residence hall living.
• Working knowledge of Microsoft Office programs.
• Excellent communication skills and administrative experience, as well as demonstrated managerial abilities.
• Decision-making ability and crisis management experience.
• Must be willing to accept other duties, as determined and assigned by the Associate VP of Student Life, that contribute to the overall operation of the EHS program.
• Leadership or supervisory and counseling experience.
• Strong customer relations skills.
• Ability to prioritize and meet deadlines.

Property Management

• Collaborate with project and service contractors in the maintenance, upkeep, repair, and upgrading of all facilities projects.
• Oversee semester turnover process with facilities team of over 800 student rooms.
• Manage and assign cleaning and painting where needed.
• Complete check-in, check-out, maintenance requests, monthly occupancy reports, health and safety inspections, etc.
• Ensure all maintenance requests are completed in a timely manner and follow up where necessary.
• Assign rooms in room management system, maintain accurate date.
• Assist the building staff in identifying facilities in need of repair or attention.
• Collaborate with Director of Public Safety to ensure proper coverage and training of staff.

Student Life

• Manage an office within the Residence that serves the entire community of 1400 residents.
• Explain, enforce and support all EHS policies and procedures to students and the institutions represented among our residents.
• Develop a responsible living environment through community development, effective interaction, and outreach.
• Oversee weekly activities and assist in building a community among the students.
• Assist in the RA Selection and Training.
• Co-Supervise Residence Advisors (“RAs”).
• Attend weekly meetings with RA staff.

General

• Have high customer service skills. The RD will have constant contact with clients ranging from parents, residents, and other partner institutions.
• Build relationships with members of staff from contract institutions that reside within the residence hall.
• Perform other duties as assigned to enhance development of student life and the best interests of EHS and its affiliates.
• Act as positive representative/role model for Educational Housing Services.

TIME COMMITMENT

• The Residence Director position demands considerable time and attention; evening and weekend work will be required.
• The Residence Director must serve on an on-call 24 emergency rotation with two other staff members and may have to attend to incidents at any time of the day or night.
• Attendance at student events is encouraged.

REQUIREMENTS

• College graduate or equivalent educational and work experience.

• Two to three years of a proven track record in sales and customer service required.

• May be required to work weekends and/or evening work hours.

• Working knowledge of Microsoft Office programs.

• Salesforce experience mandatory, Pardot a plus.

• Strong customer service skills.

• Strong typing skills as it relates to data entry and texting.

• Ability to obtain product knowledge.

• Must present themselves in a professional manner with good phone etiquette.

Summary of specific duties and responsibilities:

• Handle a large volume of inbound and outbound calls in a timely manner with the goal of maximizing conversions to a reservation.

• Coordinate in a timely and professional manner with students and parents regarding all aspects of student housing.

• Document all actions and correspondence as appropriate in Salesforce.

• Assist in all aspects of the sales and customer service functions on day to day operations.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, confirmations, and cancellations are handled appropriately.

• Maintain a current knowledge of the EHS product.

• Identify customer needs, as it relates to student housing.

• Identify opportunities for driving and increasing leads.

• Promote a culture of continuous improvement in all aspects of sales and customer service.

• Perform such other duties as may be assigned to enhance the development of student life, customer service and the best interests of EHS.