Residence Director - Property Management
The Residence Director (“RD”) serve as a professional staff at Educational Housing Services (“EHS”) and have direct and constant student contact. They serve as building managers and act as facilitators for the residence hall community. RDs also co-supervise the student Residence Advisors. RDs are required to live on site. The residence operates year-round.
Qualifications
- Minimum three years in student residence life or hotel hospitality management experience.
- Experience working in a facilities support/operations setting.
- Master’s Degree in a college student personnel, counseling or related field preferred.
- Availability to live in an EHS facility, in a collegiate student environment and to serve on an on-call 24 emergency rotation.
- Knowledge of residence hall living.
- Working knowledge of Microsoft Office programs.
- Excellent communication skills and administrative experience, as well as demonstrated managerial abilities.
- Decision-making ability and crisis management experience.
- Must be willing to accept other duties, as determined and assigned by the Associate VP of Student Life, that contribute to the overall operation of the EHS program.
- Leadership or supervisory and counseling experience.
- Strong customer relations skills.
- Ability to prioritize and meet deadlines.
Responsibilities
Property Management
- Collaborate with project and service contractors in the maintenance, upkeep, repair, and upgrading of all facilities projects.
- Oversee semester turnover process with facilities team of over 800 student rooms.
- Manage and assign cleaning and painting where needed.
- Complete check-in, check-out, maintenance requests, monthly occupancy reports, health and safety inspections, etc.
- Ensure all maintenance requests are completed in a timely manner and follow up where necessary.
- Assign rooms in room management system, maintain accurate date.
- Assist the building staff in identifying facilities in need of repair or attention.
- Collaborate with Director of Public Safety to ensure proper coverage and training of staff.
Student Life
- Manage an office within the Residence that serves the entire community of 1400 residents.
- Explain, enforce and support all EHS policies and procedures to students and the institutions represented among our residents.
- Develop a responsible living environment through community development, effective interaction, and outreach.
- Oversee weekly activities and assist in building a community among the students.
- Assist in the RA Selection and Training.
- Co-Supervise Residence Advisors (“RAs”).
- Attend weekly meetings with RA staff.
General
- Have high customer service skills. The RD will have constant contact with clients ranging from parents, residents, and other partner institutions.
- Build relationships with members of staff from contract institutions that reside within the residence hall.
- Perform other duties as assigned to enhance development of student life and the best interests of EHS and its affiliates.
- Act as positive representative/role model for Educational Housing Services.
TIME COMMITMENT
- The Residence Director position demands considerable time and attention; evening and weekend work will be required.
- The Residence Director must serve on an on-call 24 emergency rotation with two other staff members and may have to attend to incidents at any time of the day or night.
- Attendance at student events is encouraged.
Compensation
Compensation is determined based on experience.
Due to the high volume of candidates, please no phone calls.
To Apply: Please e-mail your resume and cover letter to: slsearch@studenthousing.org.
Human Resources 55 Clark Street Brooklyn, NY 11201 Fax: (212) 658-9782
Housing Advisor
Educational Housing Services (EHS) is a not-for-profit organization whose mission is to provide safe and affordable housing in New York City to college students. Housing Advisors (HA) must be able to work in a fast-paced environment and must be goal oriented. They must possess excellent communication and interpersonal skills. Ha’s must be enthusiastic about helping consumers and driving their satisfaction.
Qualifications
College graduate or equivalent educational and work experience.
Two to three years of a proven track record in sales and customer service required.
May be required to work weekends and/or evening work hours.
Working knowledge of Microsoft Office programs.
Salesforce experience mandatory, Pardot a plus.
Strong customer service skills.
Strong typing skills as it relates to data entry and texting.
Ability to obtain product knowledge.
Must present themselves in a professional manner with good phone etiquette.
REQUIREMENTS
Responsibilities
Summary of specific duties and responsibilities:
Handle a large volume of inbound and outbound calls in a timely manner with the goal of maximizing conversions to a reservation.
Coordinate in a timely and professional manner with students and parents regarding all aspects of student housing.
Document all actions and correspondence as appropriate in Salesforce.
Assist in all aspects of the sales and customer service functions on day to day operations.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, confirmations, and cancellations are handled appropriately.
Maintain a current knowledge of the EHS product.
Identify customer needs, as it relates to student housing.
Identify opportunities for driving and increasing leads.
Promote a culture of continuous improvement in all aspects of sales and customer service.
Perform such other duties as may be assigned to enhance the development of student life, customer service and the best interests of EHS.
Details
Salary starting at $40K plus commission
Full-time position
Must be available to work at least one weekend day.
Due to the high volume of candidates, please no phone calls.
To Apply: Please e-mail your resume and cover letter to mandlsearch@studenthousing.org.
Human Resources | 55 Clark Street | Brooklyn, NY 11201 | Fax: (212) 658-9782