Internet

Wireless Connectivity (Wi-Fi) is available throughout the building. In addition, each room is equipped with Ethernet jacks. In order to connect, please make sure your computer has a T-base 10 Ethernet card and a CAT-5 cable (we recommend bringing one that is at least 15 feet long). Before you use the residence internet service, be sure you read our Network Policy and Guidelines. Any tampering with the internet equipment or software will lead to suspension and/or termination of internet access.

This residence offers High Speed Internet Access (defined by the FCC as a connection to the internet of at least 768kbit/s) in every room. The availability speed will vary over the 786kbit/s threshold depending on many factors such as load, concurrent connections, as well as other factors. The Network gives priority to traffic for the following services: HTTP (web surfing), SMTP/POP3 (email), Instant Messaging, FTP, telnet, and so forth. Other traffic such as games, streaming, PSP will automatically receive bandwidth allocation based on the factors mentioned above.

EHS does not provide technical support for personal computers. We recommend that residents purchase the extended technical support program through the individual computer company. If you have any problems with Wi-Fi, please call Wanderport at 1-866-897-3084. When asked for a building name, please use “EHS John Street”. Please keep a record of your ticket number so that we can follow up if your problems persist.