Mail & Deliveries


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Mail & Deliveries

We are still accepting delivery packages and have limited package pick-up hours for our residents 7 days a week. The Mail Room is located in Peacock Alley adjacent to the Student Life Offices. Large envelopes or mail that doesn’t fit in the mailboxes will be scanned into our package system and you will receive a notification email to the address you provided upon check-in.

In order to receive your package, you will complete a package drop-off request. Your package(s) can be picked up after the next available drop off-time at the pick-up station in your lobby. Package drop off times are 9am, 12pm, 5pm, and 9pm.

If you are having problems receiving our confirmation emails please check your junk/spam folder or confirm that we have the correct email on file. 

We kindly request that you do not ship any packages before your arrival; unfortunately we do not have enough storage space to hold boxes for more than one business day. 
We do not recommend receiving valuable items through mail but if you must, please send them through a mail courier service that can track the items. EHS nor its employees are responsible for any missing/lost/stolen packages. Further, EHS is not responsible for refund of the items enclosed in packages.  
If you schedule a mail carrier like UPS, USPS or FedEx to pick up any of your packages, you must be present. We are unable to hold any packages that are scheduled to be picked up. If any boxes are found without supervision the items in these boxes will be donated.  

All residents must pick up their food, laundry and other deliveries in the lobby. Do not ask an EHS staff person or any building staff person to provide this service for you. Please make sure you give all delivery personnel your contact information.

Need to get in touch?

Tell us a little about yourself, and we’ll connect you with a member of our team who can help. Don’t forget to check our FAQ page for quick answers to our most popular questions.

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Would you prefer to speak over the phone? Give us a call at 1-800-297-4694.

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Someone from our team will be in touch shortly. In the meantime, take a look at our FAQ page to learn more about living in NYC with EHS.

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