Maintenance & Repairs
REPORTING A MAINTENANCE ISSUE
Go to www.studenthousing.org/repairs and complete the repair request form.
If you are unable to submit your work order online please visit the EHS Student Life Desk or email us at [email protected]. You can also call us at 212-994-8813.
1. Go to www.studenthousing.org/repairs.
2. On the repairs form page please complete the required information (in red).
a. In requestor name, please enter your name (resident).
b. Enter your preferred phone number and email (we will use these to communicate any updates we have in regards to the request).
c. Select your building.
d. Select your room number.
3. Under the Action Requested section, enter what you are requesting. Please be very specific (frequency, how it’s happening, etc.)
4. Click Submit.
In order to protect the general health and safety of all our residents the following guidelines must be followed. There is an exterminator who performs weekly maintenance in common areas. If you find that you need to utilize this service, please complete submit a repair request (click here for instructions).
Please keep your room free of debris and keep all food in sealed containers to help prevent a bug problem. We highly recommend that all unused boxes and plastic bags are properly disposed. Do not leave either item on the floor as this creates a breeding ground for unwanted insects and pests. The exterminator has been instructed to inform us of any rooms that violate these guidelines and a note to document such violations will be submitted to you. You will be given 24 hours to correct all noted violations and a post inspection will follow.
In the past few years, there has been a resurgence of reports of bed bugs in New York City – with complaints from luxury apartments, 5-star hotels, popular clothing stores, subway and theatres among them. We recognize the responsibility to investigate every report, take all possible precautions to prevent the spread of an infestation, and to eradicate any confirmed problems. Educational Housing Services is committed to an effective and efficient response to residents who suspect they may have bed bugs. Bed bugs are a serious community issue, and all residents are expected to comply with all instructions given to them immediately once bed bugs have been confirmed in their room. Visit the New York Department of Health and Mental Hygiene for more information on bed bugs or click here to view our fact sheet.
For the safety and comfort of all residents living in the residence, our staff will adhere to the following guidelines:
As soon as a resident suspects that they may have bed bugs, they should stop by the Student Life Desk, contact us by email at [email protected] or call us at 212-994-8813 to report.
We will contact our designated licensed exterminator who will perform a thorough inspection of the room in question. Should a resident notify us on a weekend or holiday day, the exterminator will check the room the next business day. Residents who report suspected bed bugs will not be granted a room or furniture change. This is crucial so that we can prevent the spread of bed bugs if they are found to be in the resident’s room and belongings.
Residents may not, at any time, deny Educational Housing Services staff to access to their room.
If the exterminator concludes that there are no bed bug activity present in the room, then no further action will be taken. The resident will be asked to continue monitoring his/her living space, and to notify us immediately if there are further problems. It is crucial the resident remains in their own room to prevent contamination of other rooms.
If the exterminator concludes that bed bugs are present in the room we will provide the affected resident(s) with a detailed list of instructions for the removal and laundering of their personal items. EHS will not cover the cost of anything a resident needs to wash and/or dry clean, or have laundered by an outside vendor.
Only the approved EHS exterminator can confirm or deny the presence of bed bugs – not a resident, doctor or any outside person.